Last updated: August 21, 2026
Mad Dog Towing & Roadside Recovery, LLC (“Mad Dog Towing,” “we,” “us,” or “our”) operates https://maddogtowingllc.com (the “Website”). This Privacy Policy explains what information is collected through the Website, why it is collected, how it is used and disclosed, and the choices available to you.
This policy applies to information handled through the Website. It does not replace any separate terms or notices that may apply when services are arranged by telephone, in person, or through another platform.
Information You Provide
Towing and vehicle-transport requests
When you submit a scheduled towing request, we may collect:
- your name;
- email address;
- telephone number;
- vehicle identification number (VIN), if provided;
- vehicle year, make, and model;
- information about whether the keys are available, whether the vehicle runs, whether it can be placed in neutral, and its drivetrain;
- pickup and drop-off locations; and
- notes or other information you choose to include.
Please do not include sensitive personal information in the notes field unless it is necessary for us to evaluate or provide the requested service.
Submitting the form does not create or confirm an appointment. We use the information to review the request, understand the vehicle and transport requirements, contact you, assess availability, provide or coordinate towing and roadside services, maintain a record of the request, and send operational messages concerning the request.
Communications
If you contact us by email, telephone, through the Website, or by another method, we may process the information contained in that communication so we can respond, provide services, maintain business records, and address disputes or safety concerns.
Information Collected Automatically
When you visit or interact with the Website, our hosting environment, Website software, and security tools may automatically process technical and security information, including:
- IP and proxy IP addresses;
- browser, device, and operating-system information;
- requested URLs and referring pages;
- access dates and timestamps;
- HTTP request information, which may include headers and limited request details;
- login attempts, firewall events, and other activity associated with suspected fraud, abuse, malware, or unauthorized access; and
- diagnostic information about errors and Website performance.
We use this information to deliver and operate the Website, detect and block malicious or fraudulent activity, protect customer and business information, investigate security incidents, troubleshoot technical problems, enforce access controls, and maintain the availability and integrity of the Website and our services.
Our hosting provider and third-party security services may process this information on our behalf. Information associated with malicious requests or security events may be communicated to those providers when necessary to identify threats, prevent abuse, investigate incidents, and protect this Website and related services.
Vehicle Information and NHTSA
The Website uses the National Highway Traffic Safety Administration’s Vehicle Product Information Catalog (NHTSA vPIC) service to obtain vehicle information. If you use the VIN Check feature, the VIN is sent from the Website to NHTSA so that available vehicle year, make, and model information can be returned. Selecting a make and model year may also cause the Website to request a corresponding model list from NHTSA.
We do not intentionally include your name, email address, telephone number, pickup location, drop-off location, or request notes in these NHTSA vehicle-information requests. NHTSA’s handling of information is governed by applicable federal policies and notices.
Cookies and Similar Technologies
The Website and its hosting, performance, and security systems may use cookies or similar local technologies that are necessary for Website operation, security, administrator authentication, form integrity, preferences, and performance. These technologies may help distinguish legitimate activity from malicious traffic and maintain secure sessions.
reCAPTCHA and Form Security
The Website uses Google reCAPTCHA to help distinguish legitimate form submissions from automated abuse. When reCAPTCHA operates, Google may process technical information such as your IP address, browser and device information, cookies, Website interactions, and other signals used to evaluate whether activity presents a security or abuse risk. We use reCAPTCHA for Website and form security. Google’s handling of information is governed by Google’s applicable privacy policy and terms.
Google Fonts
The Website currently loads font files from Google. When your browser requests these resources, Google may receive technical information such as your IP address, browser information, and the referring page as part of delivering the font files. Google’s handling of that information is governed by Google’s own privacy terms.
How We Use Information
We may use information collected through the Website to:
- respond to towing and vehicle-transport inquiries;
- evaluate vehicle, pickup, drop-off, equipment, scheduling, and safety requirements;
- contact customers and provide requested services;
- send request receipts, confirmations, and other service-related communications;
- maintain accurate operational and customer-service records;
- operate, maintain, secure, and improve the Website;
- detect, investigate, prevent, and respond to fraud, abuse, malware, attacks, and unauthorized access;
- comply with applicable legal obligations and lawful requests; and
- establish, exercise, or defend legal rights and protect the safety, property, and rights of our customers, personnel, business, and others.
How We Disclose Information
We do not sell personal information collected through the Website.
We may disclose information in the following circumstances:
- Service providers: To hosting, website-security, email-delivery, maintenance, and other vendors that process information to operate, protect, or support the Website and our services.
- Vehicle-data providers: To NHTSA as described above when vehicle lookup features are used.
- Service fulfillment: To personnel, contractors, roadside-service providers, property locations, insurers, or other parties when reasonably necessary to evaluate, coordinate, or provide a requested service, subject to our actual business practices.
- Legal and safety purposes: When we reasonably believe disclosure is necessary to comply with law or legal process; respond to lawful government requests; investigate fraud, abuse, or security incidents; enforce agreements; or protect rights, safety, and property.
- Business changes: In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to appropriate protections and applicable law.
- At your direction: When you ask or authorize us to disclose information.
Service providers may process information only as needed to perform their services for us, subject to their agreements, configurations, and applicable law. Their own privacy notices may also apply where they independently determine how information is processed.
Data Retention
Form submissions stored in the Website’s private administration area are scheduled for permanent deletion 90 days after submission. Automated deletion may occur shortly after the exact 90-day point because scheduled maintenance depends on Website activity.
Copies of request information contained in business or customer emails may remain in the applicable mailboxes, mail systems, backups, or archives according to our and our service providers’ retention and backup practices.
Hosting logs, firewall records, third-party security data, backups, technical diagnostics, and other records may be retained for periods that vary according to security needs, active configuration, provider practices, backup cycles, legal requirements, and legitimate business needs. We retain information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law.
Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect information against unauthorized access, loss, misuse, or alteration. These measures include restricted access to stored towing requests and the use of hosting and Website-security controls. No Internet transmission, email system, or storage system can be guaranteed to be completely secure.
Your Choices and Requests
Depending on where you live and subject to applicable law, you may have rights concerning your personal information, such as requesting access, correction, or deletion. You may contact us using the information below. We may need to verify your identity and request before acting, and certain information may be retained when required by law or reasonably necessary for security, fraud prevention, dispute resolution, or legal claims.
You can choose not to submit the online towing-request form and contact us by telephone instead. Information necessary to evaluate or provide the requested service may still be collected through that communication.
Children’s Privacy
The Website and towing services are not directed to children under 13, and we do not knowingly solicit personal information from children under 13 through the Website. If you believe a child has provided personal information through the Website, please contact us.
External Websites and Services
The Website may link to websites or services operated by others. We do not control their privacy, security, or content practices. Review the privacy notices of those services before providing information to them.
Changes to This Policy
We may update this Privacy Policy to reflect changes to the Website, our services, technology, vendors, or legal requirements. The revised policy will be posted on this page with an updated “Last updated” date. Material changes may be communicated in another reasonable manner when required by law.
Contact Us
Questions or requests concerning this Privacy Policy may be directed to:
Mad Dog Towing & Roadside Recovery, LLC
Email: [INSERT PRIVACY CONTACT EMAIL]
Mailing address: [INSERT BUSINESS MAILING ADDRESS, OR REMOVE THIS LINE IF NOT PROVIDED]
Telephone: Use the telephone number published on the Website.
Owner review required before publication: Confirm the company’s formal legal name, privacy contact email, mailing-address decision, actual disclosures made during service fulfillment, hosting/security-log retention, cookie use, and whether any analytics or other data-collection services are active. Remove this review note from the published policy.